We are committed to protecting your privacy and safeguarding the personal information you share with RISLA. It is important to us that you understand what information we collect, how we use it, and the measures we take to help keep it secure.

This Privacy Statement explains RISLA’s standards for collecting, using, retaining, and protecting information obtained through our website, online services, and digital interactions. Any significant updates to RISLA’s privacy practices will be posted on this page along with the revised effective date.

Effective Date: November 30, 2022

1. Personally Identifiable Information (PII)

To apply for a loan, register for a scholarship, or access certain website features, you may be required to provide Personally Identifiable Information (PII). The type of information collected may vary depending on the service, application, or benefit requested.

PII may include, but is not limited to:

• Name
• Date of birth
• Social Security number
• Mailing address
• Email address
• Telephone numbers
• Mobile phone numbers
• Fax numbers
• Information about you or your cosigner as required for processing services or applications

2. Online Activity Information

You may browse the RISLA websites without submitting Personally Identifiable Information. However, we may collect certain information related to your online activity, including:

• IP address
• Geographic location
• Device type
• Browser type
• Referral source
• Time spent on the website
• Pages viewed and website interactions

RISLA uses Google Ads remarketing to reach previous website visitors on third-party websites, including Google. Third-party vendors, including Google, may use cookies to display ads based on past visits to this website.

You may opt out of Google cookie tracking and personalized advertising through Google’s advertising settings. For additional information, users may review Google’s Privacy Policy.

3. Mobile Application Usage

RISLA may use mobile application tracking tools to improve the functionality and user experience of our mobile applications.

This software may collect information such as:

• Frequency of application use
• Time spent within the application
• Pages or screens viewed
• Actions and events occurring within the application

How collected information supports account servicing, security, communications, and customer experience.

RISLA may use collected information to:

• Respond to inquiries and fulfill requests
• Maintain and service loan accounts
• Contact borrowers regarding account activity
• Verify identity with non-affiliated third parties
• Pre-fill loan applications
• Report accurate information to credit bureaus
• Send communications through email, direct mail, or telephone
• Personalize website experiences, products, and offers
• Pre-qualify and evaluate eligibility for loan products
• Process loan applications
• Verify identity and location to prevent fraud and protect account security
• Conduct data analysis, audits, and service improvements
• Develop new products and enhance website functionality
• Collect customer reviews and analyze usage trends
• Measure the effectiveness of promotional campaigns
• Comply with applicable laws, regulations, legal processes, and law enforcement requests
• Support risk control and fraud prevention efforts

RISLA only shares personal information as permitted by law and outlined in this policy.

RISLA does not sell personal information to third parties. Information may only be shared when permitted by law and necessary to provide services, process applications, maintain accounts, or comply with legal obligations.

1. Financial Services Providers

RISLA may share information with trusted service providers that assist with loan servicing and operational support, including payment processing, statement delivery, customer communications, and collections activities.

Information shared may include:

• Personal information provided on loan applications
• Loan account details, including payment amounts and balances
• Creditworthiness and payment history when necessary for collections or account servicing

2. Your School

RISLA may share information with your school to:

• Certify loan amounts
• Verify student enrollment status
• Process education financing requests

3. Credit Bureaus

RISLA may share personal information with credit bureaus to:

• Evaluate creditworthiness
• Review credit history
• Report loan payment activity

Additional details regarding cookies, security practices, legal disclosures, and consumer support.

1. Cookies

RISLA and its service providers may use cookies to:

• Administer website functionality
• Personalize online experiences
• Save user preferences
• Track website activity and usage trends
• Collect demographic information

Users may disable cookie tracking through their browser privacy settings.

2. Legal & Other Situations

RISLA may disclose information to non-affiliated third parties when required by law or necessary to support account servicing and fraud prevention. Examples may include disclosures:

• Requested by the customer
• Required by guaranty agencies, schools, or the U.S. Department of Education
• In response to subpoenas or court orders
• To credit bureaus
• When fraud or criminal activity is suspected

Opt-out procedures do not apply to legally required disclosures.

3. Our Security Procedures

RISLA maintains physical, electronic, and procedural safeguards designed to protect customer information and comply with industry security standards.

Access to personal information is limited to employees who require the information to perform their job responsibilities. RISLA also provides ongoing employee training related to privacy, information security, and safeguarding customer data.

4. Opting Out & Subscribing

Customers may manage communication preferences and opt out of certain marketing communications in accordance with applicable laws and regulations.

5. Consumer Redress

If you believe RISLA is not complying with this Privacy Statement, please contact us immediately.

Rhode Island Student Loan Authority
PO Box 81071
Warwick, RI 02888-0089

Toll-Free: 1-800-758-7562